Lumi Stories

Customer policy

Terms of purchase

The purchase, cancellation, personalized-product, support, and remedy terms for Lumi Stories orders.

Staging draft — not approved for publication

This version validates Lumi’s approved product decisions. It is not legal advice. Bracketed seller, address, or jurisdiction wording is a placeholder requiring Furkan’s final wording before publication.

Version terms-draft-2026-08-02-v1 · Draft date 2026-08-02 · Content digest 0c7bf4d39658…

Seller and contact

Lumi Stories is the customer-facing brand. The legal seller is [LEGAL SELLER NAME — FURKAN TO CONFIRM BEFORE PUBLICATION].

Contact: lumistories@lumistories.ca.

Your personalized order

Each Lumi Stories book is made for the child and story selected in the approved project. Review the character, story preview, opening-page message, delivery market, and cart before continuing to secure payment.

Stripe collects the delivery address and payment details. Lumi stores provider references and verified order status, not raw card details.

Two-hour cancellation period

You may cancel for two hours after successful checkout authorization. Lumi will not start full-book generation during that period.

A cancellation during the guaranteed period releases the card authorization. After the period ends, cancellation is available only while Lumi can still stop the order before commitment to production. Once submitted for printing, change-of-mind cancellation is unavailable.

Personalized products, returns, and consumer rights

Because the book is personalized, Lumi does not accept change-of-mind returns and does not require a personalized book to be returned for an approved serious-failure remedy.

Nothing in these draft terms excludes, limits, or replaces mandatory consumer rights that apply where you live.

Problems with an order

Please report an issue within 30 days after delivery so Lumi can investigate promptly. This reporting window does not limit mandatory legal rights.

For a qualifying serious failure, you may choose a priority replacement or a full refund including customer-paid shipping and applicable tax.

  • Physical defect, transit damage, or wrong book: order number and two or three clear photos.
  • Lost delivery: order number, tracking, and delivery-address confirmation; no photo is required.
  • Personalization error: Lumi compares the order, approved preview, and delivered result. The original child photo is never used as dispute evidence.

Refund timing

After a refund is approved, Lumi initiates it promptly—targeting the same or next business day—to the original payment method and charged currency. Bank or card posting commonly takes approximately 5–10 business days and is outside Lumi’s control.

Governing terms

British Columbia is the intended terms baseline while preserving mandatory rights where the customer lives. [FINAL JURISDICTION-SPECIFIC WORDING — FURKAN TO CONFIRM BEFORE PUBLICATION]