Customer policy
Privacy for families
How Lumi Stories processes child photos, approved artwork, orders, support evidence, and retention records.
Staging draft — not approved for publication
This version validates Lumi’s approved product decisions. It is not legal advice. Bracketed seller, address, or jurisdiction wording is a placeholder requiring Furkan’s final wording before publication.
Version privacy-draft-2026-08-02-v1 · Draft date 2026-08-02 · Content digest 15204a631695…
Seller and contact
Lumi Stories is the customer-facing brand. The legal seller is [LEGAL SELLER NAME — FURKAN TO CONFIRM BEFORE PUBLICATION].
Contact: lumistories@lumistories.ca.
The original child photo
The photo is used only to create and review the child’s stylized character. It may be processed by Lumi’s private storage, moderation, image-generation, and controlled quality-review systems.
The original photo is deleted immediately after character approval. Checkout and full-book generation remain blocked until the deletion record exists. Later artwork uses the approved character sheet, not the original photo.
Recorded permission
Before upload, the uploader separately confirms they are 18 or older and have the parent or legal guardian’s permission to submit the child’s photo for the personalized book. Lumi records the permission version, account, project, upload reference, and server timestamp without retaining the photo in the consent record.
What is retained
- Inactive unpaid or unapproved project photo/assets: deleted after 30 days of inactivity.
- Minimum approved character-sheet and preview evidence: retained for 180 days, extended only for an active claim or legal hold.
- Print-ready book files: deleted 90 days after delivery, unless a documented active claim or legal hold requires the minimum affected evidence.
- Minimum non-image order, consent, payment, and financial records: retained for six years.
Payments, printing, and support
Stripe handles payment and delivery-address collection. The verified authorization event supplies the address used for fulfillment. The print provider receives only the address and print package needed after the order passes Lumi’s hold and quality gates.
Support may use the order, approved character sheet, approved preview, shipment evidence, customer messages, and claim-specific photos. The original child photo is never retained or used as dispute evidence.
No unrelated reuse
Lumi does not use child photos, generated artwork, project data, or order data for model training, marketing, portfolios, creator content, or unrelated reuse without separate explicit permission.
Questions and deletion requests
Email lumistories@lumistories.ca using the parent account email and book project details. Do not email child photos. Account deletion is reviewed so active orders and required non-image business records are handled correctly.